Add a dial plan in Setup Assistant

You can use Setup Assistant to create a North American dial plan or to import and localize a dial plan file.

To add a dial plan in Setup Assistant

1. Start Setup Assistant and select Dial Plan.

2. Do one of the following:

• Select Import a Dial Plan File.
  Select this option to import an existing dial plan file. For example, a reseller may have created specific complete dial plans for customers in different regions of the country, county, or city. Setup Assistant uses macro substitutions to enable localizers to set up a dial plan for their locale from the imported dial plan file.
  
  This option is recommended for countries using numbering plans other than the North American Numbering Plan.
  
  Specify the path to the dial plan file. By default, Setup Assistant looks in the \server\IC\Manifest directory. If the dial plan file is not located in this directory, browse to the appropriate directory.

Note: CIC uses a regional dial plan, enhanced for SIP, with an .i3dplan extension. For more information about dial plans, see CIC Regionalization and Dial Plan in the PureConnect Documentation Library.

• Select I don't have a dial plan; help me create one.
  Select this option if you want Setup Assistant create a dial plan for you. This option is recommended for countries using the North American Numbering Plan. You only need to define a few elements —local area codes and exchanges — and Setup Assistant will do the rest to create a North American dial plan.

3. After the new installation is completed, you can modify your dial plan in the Phone Numbers container in Interaction Administrator to:

• Change the default dialing privileges (classifications) set by Setup Assistant.

• Add extensions, area codes, or change the number of digits dialed.

Related topics