- Contents
Interaction Administrator Help
There are two kinds of response management items:
-
Message - Message items are standard text responses that you often use when interacting with customers. For example, you can save a message that contains your typical office hours, phone number, and email address.
-
File - File items are pointers to files on a network that you frequently share with customers. For example, you can share a file by attaching it to an email message, or by sending it to external chat participants.