Advanced options: AudioCodes and Genesys phones or templates

Option

Description

Default  

Provisioning Method

This setting supports several methods for determining the provisioning server to which the IP phone should connect. The options are DHCP Options, Disabled, Static URL. Depending on which method is selected, the DHCP Option or the Static URL may be required below.

DHCP Options

DHCP Option

This setting specifies the  Dynamic Host Configuration Protocol (DHCP) option number that identifies the vendor and functionality of a DHCP client.

Note: For AudioCodes and Genesys, instead of setting this option, set the DHCP Option Records 002 in the network configuration. For more information, see CIC Managed IP Phones Administrator's Guide in the Technical Reference Documents section of the PureConnect Documentation Library.

160

Static URL

This setting specifies the CIC server by entering the host name or IP address. All IP addresses in managed phones configuration are pass-through strings to support IPv6.

Note: If Provisioning Method is set to Disabled, the AudioCodes or Genesys phone does not attempt to connect with the provisioning server. Therefore configuration of firmware is not requested, so that configuration information requires updates through the web interface.

blank or <empty>

Enable Configuration Web Page

This setting determines whether the phone's configuration web page appears on the AudioCodes or Genesys phones. By default, this configuration page is visible to users.

On

Obtain Time Zone from DHCP

This option enables prioritization of the NTP GMT offset information received from the DHCP server, over the static configuration (system/ntp/gmt_offset).

No

Option

Description

Default  

 Syslog Enabled

This setting enables or disables diagnostic logs for Interaction SIP Stations in the form of Syslog messages. Setting this to Yes requires a Syslog Server to be specified. Use this only at the direction of authorized PureConnect Customer Care representatives.  

No

Syslog Server

This setting specifies the IP address of a third party Syslog server used to capture diagnostic logs and error messages generated by the Interaction SIP Station. A valid Syslog server IP address is required if Syslog Enabled is set to Yes.  All IP addresses in managed phones configuration are pass-through strings to support IPv6 in a future release.

The default IP address is 0.0.0.0, which is invalid until set to a valid address.

Server Port

This setting defines the UDP port of the Syslog Server. The valid range is from 0 to 65,535.

514

Voip Application

This setting specifies the level at which Syslog messages are generated related to VoIP. Select from the following list:

None

Emergency

Error

Warning

Notice

Info

Deb

None

Control Center

This setting specifies the level at which Syslog messages are generated related to Networking

None

LCD Display

This setting specifies the level at which Syslog messages are generated related to LCD Display and other keypresses.

None

Web

This setting specifies the level at which Syslog messages are generated related to phone web server.

None

Watchdog

This setting specifies the level at which Syslog messages are generated related to the watchdog process, which keeps other processes running.

None

802.1x

This setting specifies the level at which Syslog messages are generated related to the security protocol.

None

Kernel

This setting specifies the level at which Syslog messages are generated related to the kernel process of the phone.

None

DSP

This setting specifies the level at which Syslog messages are generated related to the voice engine of the phone.

None

Option

Description

Default  

NB Headset Digital Microphone Gain

This setting controls the gain of the RTP audio stream sent from the AudioCodes or Genesys phone to the line (narrow band).

+0 dB

NB Headset Digital Speaker Gain  

This setting controls the gain of the RTP audio stream from the line through the AudioCodes or Genesys phone and to the headset (narrow band).

+4 dB

WB Headset Digital Microphone Gain

This setting controls the gain of the RTP audio stream sent from the AudioCodes or Genesys phone to the line (wide band).  

+0 dB

WB Headset Digital Speaker Gain

This setting controls the gain of the RTP audio stream from the line through the AudioCodes or Genesys phone and to the headset (wide band).

-4dB

Option

Description

Default  

VLAN Discovery Mode

This setting specifies the method that this AudioCodes or Genesys phone uses to find its Virtual Local Area Network (VLAN). This setting controls the use of VLAN tagging (802.1Q) for audio streams over a VLAN:

• Automatic (CDP+LLDP) – This (default) option uses CDP (Cisco Discovery Protocol) together with LLDP (Link Layer Discovery Protocol) to automatically obtain the VLAN ID assignment. This option allows for discovery using whichever mode is active, and to use VLANs on different switches without changing configuration of the phone. 

• Automatic (CDP) - This option uses CDP (Cisco Discovery Protocol) to automatically obtain the VLAN ID assignment. Use this option to strictly limit VLAN discovery to Cisco switches.

• Automatic (LLDP) - This option uses LLDP ( Link Layer Discovery Protocol)  to automatically obtain the VLAN ID assignment. Use this option to strictly limit VLAN discovery to non-Cisco switches.

• Disabled – This option disables the use of VLANs which stops VLAN tagging for this AudioCodes or Genesys phone. If you do not have the standard Voice/Data VLAN set up in your network, using this option skips the VLAN discovery mode which causes the IP phone to start-up faster on a reboot.

• Manual – This option requires you to specify a VLAN ID in the Manual VLAN ID field. This option allows the IP phone to generate traffic on the specified VLAN without having either CDP or LLDP protocols enabled on the network.

Manual VLAN ID

If the VLAN Discovery Mode field is set to "Manual", you can specify the VLAN ID for this AudioCodes or Genesys phone in this field by entering the value it will use.  Valid values are 1 through 4094.

Note: Important information regarding Manual VLAN ID
If you configure an AudioCodes or Genesys phone to a Manual VLAN ID, the phone will not listen to packets that come into its network port unless the appropriate 802.1q tagging is set in the header. Some network switches have been observed to strip away this header before sending the packets to the ISS in the field. If this occurs, and Manual VLAN ID is set on the device, the device will no longer hear any traffic and cannot be accessed. If this occurs, there are only two ways to recover the device:

1.The switch must be changed to not strip the 802.1q header. The simplest way to do this is to configure the switch port as a trunk port. The method for performing this is dependent on your type of switch.

2.The device must be reset to factory defaults to reset/clear the Manual VLAN ID value. This however is only possible if the phone is already running on the 2.0.0.18 version of firmware.

Option

Description

Default  

IP Assignment Mode

This setting specifies the method that this AudioCodes or Genesys phone uses to obtain an IP address:

• Automatic (DHCP) – (Default) All network IP settings are provided by the Dynamic Host Control Protocol (DHCP) server in your network.

• Static – All network IP settings are specified manually through the remaining fields in the LAN section.

IP Address

This setting specifies the IP address that this AudioCodes or Genesys phone will use when it starts. This field is used only if the IP Assignment Mode field is set to Static. All IP addresses in managed phones configuration are pass-through strings to support IPv6.

Subnet Mask

This setting specifies the appropriate subnet mask for your IP telephony network. The IP address for this AudioCodes or Genesys phone must fall within the range specified by the subnet mask. All IP addresses in managed phones configuration are pass-through strings to support IPv6.

Default Gateway

This setting specifies the IP address for the network device that controls the routing of IP packets. This field is used only if the IP Assignment Mode field is set to Static. All IP addresses in managed phones configuration are pass-through strings to support IPv6.

Primary DNS

This setting specifies the IP address of the primary Domain Name Server (DNS).  Do not enter a URL in this field. This field is used only if the IP Assignment Mode field is set to Static. All IP addresses in managed phones configuration are pass-through strings to support IPv6.

Secondary DNS

This setting specifies the IP address of the secondary DNS.  Do not enter a URL in this field. This field is used only if the IP Assignment Mode field is set to Static. All IP addresses in managed phones configuration are pass-through strings to support IPv6.

Note: The fields for the IP network settings do not reflect the settings that are assigned by the DHCP server to the AudioCodes or Genesys phone.

Option

Description

Default  

Packet Recording Enabled

This option activates the packet recording mechanism.

No

Packet Recording Remote IP Address

This setting specifies the IP address of the remote computer to capture the recorded packets. The recorded packets should be captured by a network sniffer application. The default IP address is 0.0.0.0. All IP addresses in managed phones configuration are pass-through strings to support IPv6.

Packet Recording Remote Port

This setting specifies the UDP port on the computer specified in Packet Recording Remote IP Address.

5000

RTP Recording Enabled

This option activates the DSP RTP recording.

No

Network Recording (To User) Enabled

This option activates the DSP network recording of outgoing audio traffic.

No

TDM Recording (From User) Enabled

This option activates the DSP TDM recording of incoming audio traffic.

No

Echo Canceller Debug Recording Enabled

This option activates the recording of the echo cancellation activity to debug associated echo problems.

No

 Option

Description

Default  

Redundant Proxy Mode

This option is mandatory for the phone to operate in redundancy. Enable the option to operate with a proxy server that serves as a backup if the first goes down.

• Primary-Fallback/Disabled - Phone does not use redundant proxy. If set to Disable in the Web interface, it will set the previously described ini file parameter redundant_proxy/enabled as well.

Primary-Fallback -Phone registered to redundant proxy if the primary proxy does not respond to SIP signaling messages.

Primary-Fallback/Disabled

Switch Back to Primary SIP Proxy

The phone identifies cases where the primary proxy does not respond to SIP signaling messages. In these scenarios, the phone registers to the redundant proxy and the phone continues normal functionality, without the user noticing any connectivity failure or malfunction with the primary proxy.

No/disabled = Asymmetric (default). In this mode, the primary proxy is assigned a higher priority for registration than the redundant proxy. Once the phone is registered to the primary proxy, it sends keep-alive messages (using SIP OPTIONS messages) to the primary proxy. If the primary proxy does not respond, the phone registers to the redundant proxy, but continues sending keep-alive messages to the primary proxy. If the primary proxy responds to these keep-alive messages, the phone re-registers to the primary proxy. Therefore, the phone assigns the primary proxy a higher priority for registration. If asymmetric mode is configured and the primary server goes down, an attempt will be made to revert to the primary server.

Yes/Enabled = Symmetric. In this mode, both proxies are assigned the same priority for registration. Once the phone is registered to a proxy, it sends keep-alive messages to this proxy. The phone switches proxies only once the proxy to whom it has registered does not respond. Therefore, the phone assigns both proxies the same priority for registration. If symmetric mode is configured and the primary server goes down, the phone operates with the redundant proxy without ever reverting to the primary unless the redundant proxy also goes down.

In both the Asymmetric and Symmetric modes, the following applies:

• If the phone is not registered (i.e., if the proxy server – redundant or primary – to which the phone currently tries to register does not respond), the phone attempts to register to an alternative proxy. These attempts continue until the phone successfully registers.

• If this feature is enabled and the user reboots the phone, the phone registers to the last proxy to which it was trying to register, and not necessarily to the primary proxy.

No

Failback Retry Timeout

This options determines whether to perform failback. This option applies only if you are operating with the DNS mode of failover (for example, with a DNS server). Select 0 to disable the failback retry timeout or enter the number of seconds to wait before failback is performed.

0

Enable Keep Alive Using OPTIONS

This options determines whether keep-alive is performed by using SIP OPTIONS messages sent to the proxy.

Yes