Audio Source Configuration

Use this page to configure the audio source.

Audio source for a WAV file

If you plan to create a WAV file, a safe format to use (which is also optimal in many configurations) is 8 kHz mono mu-law PCM. Store it in the \\IC\Resources directory. The default WAV files are also located in the \\IC\Resources directory.

If you have not already done so, create an audio source in the Audio Source Entry Name dialog box.

1. In the Audio Source tab in the Audio Sources Configuration dialog, select WAV File.

2. Set Filename to the address of the WAV file in the \\IC\Resources directory or use the Browse button to locate the locate WAV file in that directory.

3. Implement the audio source using the “Audio:AudioSourceName” call attribute in one of the following ways:

• For system-wide on-hold music, in the OnHoldAudioRandomizerMonitor handler.  

• For ACD workgroup on-hold music , in the Workgroup Configuration…Files dialog.

• To create a custom handler, in the Play Audio File tool step.