CIC Registry Entries

Interaction Designer provides a tool palette called System tools. These tools, such as GetDSAttr, Lookup, etc., enable advanced users to access CIC configuration information stored in registry entries on the server.

Caution

As an advanced technical support administrator or VAR, you may need to verify CIC’s registry entries on the CIC server or workstations running a CIC client. This should be done with extreme care and only under direction from an authorized PureConnect Customer Care technical support representative since any modifications to these entries can render the system inoperable.

CIC Server Registry Entries

Start the registry editor on a CIC server. The CIC registry entries, created primarily by the Interaction Administrator and the CIC installation program, are stored in the following tree structure:

HKEY_LOCAL_MACHINE --> SOFTWARE --> Interactive Intelligence   

CIC Client Registry Entries

Start the registry editor on a workstation running a CIC client. Interaction Client registry entries are stored in the following tree structure:

HKEY_USERS--> Default --> Interactive Intelligence