Follow Me

Use this section to configure the following properties for the Follow Me feature.

Note: You can also configure call forwarding for stations. For more information see Station call forwarding options.

Phone Number

Enter the telephone number for the CIC clients to call if the agent is not available.

Time Out

Enter the number of seconds for the CIC clients to ring a follow-me routing number before moving to the next number in the list or transferring the call to voicemail. If no number is entered in this field, the CIC client defaults to 15 seconds.

Use Pin

Select this option to force call recipients to enter the CIC password to accept the call.

Screen calls

Select his option for the CIC clients to require callers to record their name. When a CIC client contacts the agent, the callers name will be played before the agent accepts the call.

Allow user to modify any of these values

Select this check box to allow users assigned to this template and the master administrator  to change any of these settings.

Related topics

Station call forwarding options

Add a client configuration template

Client configuration template options