Contents

General

Use this page to show the actual status icon in the system tray, choose whether or not to open a dialog box each time an interaction is dragged from the My Interactions queue to another call in the My Interactions queue, sort account codes by account number, and pop Interaction Tracker for unresolved contacts.

Hide disconnected interactions

Select this check box to remove interactions from the My Interactions page immediately after you disconnect them.

Show actual status icon in system tray

Select this check box to replace the icon of the CIC client with an icon associated with agent status.

Confirm drag and drop operations

Select this check box to confirm drag and drop operations such as dragging and dropping calls on another call to create a conference call.

Confirm single click dialing

Select this check box to display a confirmation dialog box anytime you initiate a call by single-clicking on a number in your Call History, or Company directory. This gives you the opportunity to click Yes or No before the call is dialed.

Sort Account Codes by account number

Select this check box to sort account codes by account number within the CIC client.

Automatically play voice mail interactions

Select this check box to automatically play .wav files that are attached to an email message when that message is opened.

Minimize to the notification area instead of the task bar

Select this check box to remove the icon for Interaction Desktop from the Windows taskbar when the user closes the CIC Client workspace.

Note: This setting has no effect if the user has already pinned the Interaction Client application to the Windows taskbar. If the application is pinned, the task bar icon remains when the user closes Interaction Client.

Allow user to modify any of these values

Select this check box to allow users assigned to this template and the master administrator to change any of these settings.