My Interaction Ring Sounds

Use this section to configure the following properties. Custom ring sounds are supported in Interaction Desktop.

Calls

Select the location of the .wav file to play when calls ring in the CIC clients.  

Chats

Select the location of the .wav file to play when chats arrive in the CIC clients.  

Emails

Select the location of the .wav file to play when emails arrive in the CIC clients.  

All Other Interactions

Select the location of the .wav file to play when all other interactions arrive in the CIC clients.  

Allow user to modify any of these values

Select this check box to allow users assigned to this template and the master administrator to change any of these settings.

Related topics

Add a client configuration template

Client configuration template options