Contents

Voicemail/Fax Paging

Use this section to configure the following properties.

Alerting Method

Select the way the agent is alerted when a voicemail or fax arrives.

Do Not Send Me Alerts

Select this option when you don't want agents to receive alerts when a voicemail or fax is delivered to their Inbox or phone.

Email Address

Select this option to send an alert notification to an email address when a voicemail or fax is delivered to an Inbox or phone. Enter the full email address (for example: joe.user@inin.com).

Telephone Number

Select this option to send an alert notification to a designated telephone number when a voicemail or fax is delivered to an Inbox or phone. Enter the telephone number using the area code for long distance calls.

Pager Number

Select this option to send a pager notification when a voicemail is delivered to an Inbox or phone. Enter the pager number and ID if applicable. Enter the ID if applicable.

Alerting Reason

Define the criteria for alert notifications by using these options:

I receive a voice mail

Use this option to receive alerts when voicemail messages are delivered to an Inbox or phone.

Any voice mail: Receive alerts for all voicemails.
Only urgent voice mails: Receive alerts for voicemails marked as urgent.

I receive a new fax

Use this option to receive alerts when faxes are delivered to an Inbox or phone.

Alerting Time

Use the following options to restrict when alerts are received.

Any time of day

Receive alerts any time of day.

Only between

Receive alerts only between these times:

Start: Specify the start time for receiving alerts.
End: Specify the end time for receiving alerts.

Allow user to modify any of these values

Select this check box to allow users assigned to this template and the master administrator to change any of these settings.