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Interaction Administrator Help
Configure Genesys Cloud skill synchronization
If you enable the Genesys Cloud for PureConnect Integration and select the Sync Advanced Platform Objects option, this page displays the synchronization status for a skill. You also decide whether this skill is classified as a language in Genesys Cloud.
Note: Skills assigned directly to users or inherited from workgroup membership sync to the corresponding Genesys Cloud users. More synchronization information is available in the Integration Health page in the Genesys Cloud Configuration dialog box.
To configure Genesys Cloud skill synchronization:
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In the details view of the Skills window, click the Genesys Cloud tab.
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View synchronization status.
Status
Synced status indicates that the selected skill successfully synced to your Genesys Cloud organization. Error indicates that synchronization failed. Not synced means synchronization has not been attempted.
Last Synchronized
This is the date and time of the last successful synchronization.
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Do one of the following:
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To set Languages as the Genesys Cloud ACD Skills Category, select Treat as a Language.
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To set Skills as the Genesys Cloud ACD Skills Category, clear Treat as a Language.
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Click Save.