General settings: Interaction SIP stations or templates

Setting

Description

Default  

Name

The name of this IP phone must be unique.

Click Browse to locate an existing station.

Specified when the phone is added

Active

Inactive phones do not receive calls.

Active

MAC Address

The MAC address must be in the format xx:xx:xx:xx:xx:xx.

Interaction SIP station MAC addresses start with 00:26:fd.

Note: Changing the MAC address will reload a previously registered managed IP phone.

Full Computer Name

The correct full computer name is listed on the SIP soft phone user's computer. Navigate to My Computer --> Properties --> Computer Name and note the Full Computer Name. For example:

PattyJ.acme.com

or...

PattyJ

This option is available for SIP soft phones only.

Notes: Changing the Full Computer Name will reload a previously registered managed IP phone.

When you add a SIP Soft Phone, CIC automatically trims extra whitespace from the beginning and the end of the Full Computer Name.

Registration Group

The default options are:

• Default Registration Group

• Default Secure Registration Group

You can create other registration groups in the Registration Groups container.

Default Registration Group

Location

All station appearances are in this same location. Time zone information is read from the location and used to set the phone time, DST settings, and so on.

Note: If the Enable Regional Dialing option is selected, and a change to this location creates an extension conflict of a managed IP phone, a message is displayed listing duplicate extensions. For later reference when resolving conflicts, click Copy to Clipboard to copy the listing, and then paste the content to a program that supports CSV (like Microsoft Excel).

Default Location

Preferred Language

This option is available only if multiple languages are installed.

Select the language for all prompts for this managed IP phone. The available options depend on the installed languages.

System Default

Audio Protocol

The audio stream on this IP phone can be unencrypted using RTP (Real Time Protocol) or encrypted using Secure RTP (SRTP).

• To use SRTP, you must choose TLS as the Transport Protocol

• Choose SRTP only if the endpoint(s) on this line support SRTP.

• If you select SRTP, it enables the Security option (below). Calls between devices transmitting and receiving SIP TLS messages and SRTP audio are completely secure.

Note: Interaction SIP Station phone models IP300, IP301, IP500, IP501, IP600, and IP601 do not support this audio protocol option, therefore this field is not displayed for these models.

RTP

Use Location Time Zone

Determines whether the time zone of the associated location is used to set the date/time.

Note: You can also configure the time zone on the DHCP server. If you configure the time zone both on the DHCP server and in Interaction Administrator, then the time zone on the DHCP server is used.

Selected

Firmware Version

The available firmware options are listed.

Time Zone

The time zones listed are the same as Windows time zones.

The managed IP phone will use this time zone to set the daylight saving time information.

Note: You can also configure the time zone on the DHCP server. If you configure the time zone both on the DHCP server and in Interaction Administrator, then the time zone on the DHCP server is used.

The SIP Soft Phone does not support this time zone option.

(UTC-05:00) Eastern Time (US & Canada)

Station Appearances

There are three types of station appearances (or an existing station may be selected). Not all types of appearances apply to all phones:

• Station Appearance - This is a regular station appearance. For example, ManagedIPPhone105 has a regular station appearance by default labeled ManagedIPPhone105 on this station. (The label can be edited.) Interaction SIP Station uses only one station appearance.

• Shared Station Appearance - This is an appearance that is assigned to another SIP station. If the key that is associated with this appearance is pressed, an incoming call can be picked up from the other SIP station.  

Note: This option does not apply to Interaction SIP Station or a managed IP phone using a SIP bridge.

• External Registration - The IP phone obtains its registration outside the IC server or the managed proxy system. For example, one station appearance for the IP phone connects to the IC server, and another appearance connects to an outside SIP server.

Note: This option does not apply to a managed IP phone using a SIP bridge.

After you add, edit, or remove station appearances, you must reload the phone.

Not specified