- Contents
Interaction Administrator Help
Genesys Cloud Synchronization: Workgroups
If you enable the Genesys Cloud for PureConnect Integration and select the Sync Advanced Platform Objects option, this page displays the synchronization status for workgroup information.
Note: PureConnect workgroups sync to Genesys Cloud queues. PureConnect users are assigned to the appropriate Genesys Cloud queues. More synchronization information is available in the Integration Health page in the Genesys Cloud Configuration dialog box.
Status
Synced status indicates this workgroup's information successfully synced to your Genesys Cloud organization. Error indicates that synchronization failed. Not synced means synchronization has not been attempted.
Last Synchronized
This is the date and time of the last successful synchronization.