Handlers

Handlers are the programs that define the interaction processing functionality of the CIC system. A handler is a group of actions (steps) that start when an event occurs on the CIC system. For example, the IVR system that callers interact with is a handler. Handlers can record and send voice mail, for example. Almost every call processing action that occurs on the CIC server is the result of a handler.

For more information about handlers, see the Interaction Designer Help.