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Interaction Administrator Help
Import a Response Management Document
You can import response management documents from CIC 3.0 to a later release.
Note: You can import only response management documents that were created with CIC 3.0. Do not use this feature to import XML documents that were created outside of CIC.
- Under the Response Management subcontainer, click the Import Documents subcontainer.
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To complete the Response document path field, click Browse to navigate to the document that you want to import.
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Click Import.
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Optionally click the response management document in the list to preview it.
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In the Name field type a descriptive name that agents will see.
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Click Save.