Shift Constraints vs. Agent Constraints

The shift constraints are the constraints that most (or all) of the agents assigned to a particular shift definition are  scheduled by. The agent constraints are considered as the "exception" to the shift constraints. Many agents are assigned to one set of shift constraints, whereas agent constraints are assigned to one agent (specific to an agent).  Agent constraints settings allow individual agents to have exceptions to the shift constraints as needed.

The scheduling engine uses the most constrained value, meaning the it uses the maximum of the minimum settings, and the minimum of the maximum settings.

Here are some examples: