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Interaction Administrator Help
Options:
AudioCodes and Genesys phones or templates
The following tables describe the options for AudioCodes and Genesys phones or templates. For information on how to access these settings, see Configure managed IP phones or templates.
General
|
Option |
Description |
Default |
|
Enable MWI |
When this setting is enabled, the phone flashes a message-waiting indicator (MWI) LED when voice messages are waiting. |
Yes |
|
Ring Always |
When this setting is enabled, the phone will always ring when the user receives a call, even if a CIC client is not running. |
|
|
Inband Call Waiting Tone |
When this setting is enabled, the phone will emit a tone on an incoming call when another call is active |
|
|
SIP Receive Port |
This is the port that the IP phone uses to send and receive SIP signaling packets. Note: The Interaction SIP Station and the SIP Soft Phone use this setting regardless of the protocol type. |
5060 |
|
Media Port Start Range |
Use this setting for Polycom and Interaction SIP Station phones that need to use a different port range than the default ports for audio traffic. Set this to a valid port number that begins the new range of ports to use for audio. Reasons to use this include phones that are behind a firewall, or that use port forwarding, or that have another reason to specify a different port range.
If Interaction SIP Stations use both RTP and RTCP for the audio stream, a new port number specified in the Media Port Start Range (e.g., 6400) will apply to RTP audio, and RTCP audio will automatically use one port number higher (e.g., 6401). The default port number of 4000/4001 on Interaction SIP Stations works well for most situations. |
Depends on the device manufacturer |
|
LAN Port Mode |
This is the network speed over the Ethernet for the IP phone through the LAN port.
Acceptable values are:
|
Automatic |
|
PC Port Mode |
This is the network speed over the Ethernet for the IP phone through the PC port.
Acceptable values are:
|
Automatic |
Interface
|
Option |
Description |
Default |
|
Ring Volume (0-9) |
This value sets the ring volume heard in the agent’s headset. When the phone configuration is reloaded or the device is rebooted (e.g., the network cable is unplugged and reconnected), the phone resets ring volume to this default value. |
5 |
Emergency Information
|
Option |
Description |
Default |
|
Description |
The description of the location of this IP phone. This description is displayed in station group directories in the CIC clients. For example, a description might be "Conference Room 1". |
Not specified |
|
Location |
The location information (60 digit alpha-numeric) that is provided to dispatched emergency personnel (for example, Building 1, floor 3, north wing, office #26, next to elevator). The ALI record field is LOC. |
Not specified |
|
Calling Party Number |
The outbound ANI (10 digit numeric) to use for emergency calls from this IP phone. The Automatic Location Identification (ALI) record field is CPN and in "emergency" terminology it is Emergency Location Identification Number (ELIN). |
Not specified |
|
Customer Name |
The name (32 character alpha-numeric ) to provide for this IP phone (i.e., John Smith). The ALI record field is NAM. |
Not specified |
|
Primary Email |
The most used email address to communicate about the emergency personnel arrival |
Not specified |
|
Country, State, City, Street Name, House Number, Zipcode |
The full address of the station location including house number, street name, zip code, city, state and country to dispatch emergency personnel. (For example, 2001 Junipero serra Blvd, Daly City, CA 94014. US) |
Not specified |
Related topics
Configure managed IP phones or templates