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Interaction Administrator Help
Options for the default station
Use this page to configure settings that affect all stations.
Notes: The settings on this page are not inherited when you add a SIP station. A new SIP station inherits only the settings in the Global SIP Station.
To fully enable the MWI feature, you must activate MWI for the default station, for the station that user uses, and for the user.
MWI
Use these check boxes to configure Message Waiting Indicator (MWI) behavior for this default station.
Message Light
Select this check box to activate message light logic in the Interaction Center for this default station. Disable it to turn this option off.
Message Light Persistent
Select this check box to set the message light on the phone associated with this default station to persistent in the on state while any unread voicemails exist.
If you enable Message Light and disable Message Light Persistent it causes the message light on the phone to turn off after the first unread voicemail is read.