Options: Interaction SIP stations or templates

Option

Description

Default  

Ring Always

When this setting is enabled, the phone will always ring when the user receives a call, even if a CIC client is not running.

Not selected

Inband Call Waiting Tone

When this setting is enabled, the phone will emit a tone on an incoming call when another call is active

Not selected

SIP Receive Port

This is the port that the IP phone uses to send and receive SIP signaling packets using the TCP and UDP transport protocols.

5060

SIP TLS Receive Port

This is the port that the IP phone uses to send and receive SIP signaling packets using the TLS transport protocol.

5061

Media Port Start Range

Use this setting for Polycom and Interaction SIP Station phones that need to use a different port range than the default ports for audio traffic. Set this to a valid port number that begins the new range of ports to use for audio. Reasons to use this include phones that are behind a firewall, or that use port forwarding, or that have another reason to specify a different port range.

If Interaction SIP Stations use both RTP and RTCP for the audio stream, a new port number specified in the Media Port Start Range (e.g., 6400) will apply to RTP audio, and RTCP audio will automatically use one port number higher (e.g., 6401). The default port number of 4000/4001 on Interaction SIP Stations works well for most situations.

Depends on the device manufacturer

LAN Port Mode

This is the network speed over the Ethernet for the IP phone through the LAN port.

Acceptable values are:

• 1 Gbps Full-duplex

• 10 Mbps Full-duplex

• 10 Mbps Half-duplex

• 100 Mbps Full-duplex

• 100 Mbps Half-duplex

Automatic

PC Port Mode

This is the network speed over the Ethernet for the IP phone through the PC port.

Acceptable values are:

• 1 Gbps Full-duplex

• 10 Mbps Full-duplex

• 10 Mbps Half-duplex

• 100 Mbps Full-duplex

• 100 Mbps Half-duplex

Automatic

Ringing Tone Name

This option allows you to select a custom ring tone for SIP100, SIP200, and 420HD phones.

The ININDefault.wav file contains the ring tone that is included with CIC. You can replace this file with your custom ring tone provided that it meets these requirements:

• The ring tone file must be a WAV file (A/Mu-Law, 8-kHz audio sample rate and 8-bit audio sample size or PMC 16-kHz audio sample rate and 16-bit audio sample size, Intel PCM encoding.

• You must name your ring tone file ININDefault.wav.

• You must place your ringtone file in \i3\ic\resources on the CIC server.

ININDefault.wav

Option

Description

Default  

Ring Volume (0-9)

This value sets the ring volume heard in the agent’s headset. When the phone configuration is reloaded or the device is rebooted (e.g., the network cable is unplugged and reconnected), the phone resets ring volume to this default value.

5

Option

Description

Default  

Description

The description of the location of this IP phone. This description is displayed in station group directories in the CIC clients. For example, a description might be "Conference Room 1".

Not specified

Location

The location information (60 digit alpha-numeric) that is provided to dispatched emergency personnel (for example, Building 1, floor 3, north wing, office #26, next to elevator). The ALI record field is LOC.

Not specified

Calling Party Number

The outbound ANI (10 digit numeric) to use for emergency calls from this IP phone. The Automatic Location Identification (ALI) record field is CPN and in "emergency" terminology it is Emergency Location Identification Number (ELIN).

Not specified

Customer Name

The name (32 character alpha-numeric ) to provide for this IP phone (i.e., John Smith). The ALI record field is NAM.

Not specified

Primary Email

The most used email address to communicate about the emergency personnel arrival

Not specified

Country, State, City, Street Name, House Number, Zipcode

Not specified