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Overview of old dial plans

An old dial plan was created with an older version of Interaction Administrator (pre-2.4). Old dial plans have a two-table format and a .i3pnum extension.

In the Phone Numbers container, you can import old dial plans and use them with the current release of Interaction Administrator. However, you will not gain the benefits of the newer regional dial plans.

Note: Only one dial plan format (old dial plan or regional dial plan) can be active. CIC uses the active dial plan to perform dial plan lookups and make calls.
If necessary, you can modify an inactive dial plan and test it by simulating calls.

For more information about old dial plans, click the links under Related topics.