Overview of phone number classifications

Phone numbers that can be identified by a pattern in the numbers, or an explicit group of phone numbers with a common purpose are called phone number classifications. For example, internal calls could be identified by the "Internal" classification, toll free (for example, 800 numbers) could be identified by the "Toll Free" classification, and calls to emergency services (such as 911, fire department, police, and hospital) could be identified by the "Emergency" classification.

These named groups of phone numbers are used to control individual users, workgroups, and station dialing privileges in CIC. For example, stand-alone phones may have only Emergency and Internal dialing privileges, while members of the Sales workgroup may have full dialing privileges provided in all classifications.

When CIC users dial a phone number, CIC matches the number dialed with the appropriate classification pattern. It then checks the user's dialing privileges to determine if the user or station is authorized to place the call. In this way, CIC uses phone number classifications to control individual users, workgroups, roles, and station dialing privileges.

You also use classifications to configure forced authorization codes. Administrators set forced authorization codes to require users to enter an extension and a password to make a call.

You create a list of classifications on the Classifications dialog box in the Phone Number Configuration dialog box. To create the number pattern for the classification, use the Dial Plan dialog box.

For more information about phone numbers see the CIC Regionalization and Dial Plan Technical Reference in the PureConnect Documentation Library.

Related topics

Configure an old dial plan

Manage phone number classifications