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Interaction Administrator Help
Overview of regional dial
plans
A regional dial plan is a set of rules that determines how a dialed phone number is handled. Ideally, every phone number that a user dials through CIC should match an entry in the dial plan. However, if a dialed number does not match a pattern in the dial plan, CIC dials the number as it was entered.
For more information on how to represent phone numbers in CIC, see CIC Regionalization and Dial Plan in the PureConnect Documentation Library.
Related topics
Overview of how to add a dial plan
Configure a regional dial plan in Interaction Administrator
Managed named lists of phone numbers
Manage phone number classifications