Screen Recording

Use this page to configure Interaction Screen Recorder.

General

From the Default Regional Location drop-down list, select the location for which region screen recordings will use if Interaction Recorder cannot determine the region based on the interaction or station.

Capture Settings

Use the following fields to configure these settings.

Capture Rate (fps)

Use this box to type or select the capture rate in frames per second (fps). The default is 1 fps. The available values are: 0.25, 0.5, 1, 2, 4, or 8 fps. Here is a chart of the capture rate settings to consider for storage capacity (The higher the setting the more storage used):

Capture Rate Settings
Setting	Equals
0.25	1 frame every 4 seconds
0.5	1 frame every 2 seconds
1	1 frame per second
2	2 frames per second
4	4 frames per second
8	8 frames per second

Mouse Capture Rate

Use this box to type or select the mouse capture rate in times per frame. The default is 4. The available values are: 1, 2, 4, 8, or 16.

Compression

Use this box to set the compression rate. The default is set to 9. The available options are any integer from 0—no compression, to 9—maximum compression.

Stop Recording When Agent Becomes Available

Configure this setting to control the recording of an agent’s screen. Set the value to Yes to stop the recording when the agent becomes available. When the value is set to Yes, the recording stops even if the agent is in lag time.

If the value is set to No, the recording continues when the agent becomes available; the number of seconds the recording continues is set by Lag Time.  

Lag Time (sec)

Use this box to add configurable lag time at the end of an interaction for screen capture. The Interaction Recorder Server terminates a screen recording when the lag time expires. The default is 120 seconds (2 minutes). The available options are any integer from 0 to 3600 (60 minutes).

Note: As a result of internal batch processing, your agents might experience up to an additional 10 seconds of lag time during screen recordings. For example, if you set the lag time to be 15 seconds your agents might experience a lag time from between 15 seconds to 25 seconds during screen recordings.

Color Depth (bpp)

Use this box to set the color depth in bits per pixel (bpp). The default is set to Native. The available options are: Auto, 8-bit, 16-bit, and 24-bit. The values will be stored as 0, 8, 16, and 24.

Max simultaneous screen recordings per agent

Use the drop-down list to set the value for the maximum number of simultaneous screen recordings per Interaction Screen Recorder Capture Client. When the maximum limit is reached, every new screen recording stops the oldest one in progress.