SIP line recorder options

Option

Description

Default

Use Proactive Recording

Determines whether CIC starts recording as soon as audio starts on a call and continues that recording until the call disconnects.

Note: Not all proactive recordings are stored. CIC retains proactive recordings only when all of the following occur:
* The recording is run through Recorder Policies.
* Tracker data is stored.

Not selected

Encrypt Recordings

Determines whether the recordings are encrypted.

This option is available only if the Use Proactive Recording option is selected.

Note: This setting overrides the Encrypt the Recording setting in an initiation policy.

For example, if Encrypt the Recordings setting is not selected in an initiation policy, and both the Use Proactive Recording and Encrypt Recordings settings are selected here, then the recording is encrypted.

If Encrypt the Recording setting is selected in an initiation policy, and the Use Proactive Recording setting is selected, but the Encrypt Recordings setting is not selected here, then the recording is not encrypted.

In the event of a conflicting record call request, a Configuration Error warning message is logged in the Application log.

Not selected

Include Hold Music

Determines whether the recordings include hold music.

This option is available only if the Use Proactive Recording option is selected.

Not selected

Include Early Audio (IVR and ACD Wait)

Determines whether the recordings include IVR and ACD Wait audio.

Note: This check box is available only if you have the appropriate license.

This option is available only if the Use Proactive Recording option is selected.

Note: The default compression format for a new SIP line with Proactive Recording selected is "µ-law." The compression format can be changed for this SIP line by configuring Interaction Recorder's recording processing.

Not selected