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Home site concepts

Use the Home Site Configuration tab to define the specific characteristics of a CIC server that is participating in a collective as a home site.

If you have multiple CIC servers at different sites that need to send the output of their report logs to a single database server via a LAN, WAN, or some other remote connection, configure a unique site identifier for each site in the Home Site container. All CIC report logs include a SiteID column to identify the site for each row of data in the logs.

For example, suppose a company has three call center offices. Each site uses CIC. The headquarters office has a central SQL Server machine that hosts all of the call center report logs. To uniquely identify each call center in the report log data, assign a unique site identifier to each site. Also, configure the data source for each CIC server to point to the central database server that hosts the CIC SQL Server database.

To ensure that all report log data is captured correctly, implement and test this part of the site configuration before you start the CIC server.

Note: For a multi-site reporting system, configure the CIC data source for each of the CIC servers on the network to point to the same SQL server. Then populate the ServerReportLogDataDestination CIC server parameter with the following value:

PMQ:<The name of the IA data source that points to the SQL server>