- Contents
Interaction Administrator Help
User Workgroups
If one or more workgroups are defined in the Workgroups container of Interaction Administrator, they appear in the user’s Available Workgroups list. If this user is a member of any workgroup, that workgroup name appears in the Currently Selected Workgroups list.
Moving users in and out of workgroups on this page accomplishes the same result as adding and removing users from workgroups in the Workgroups container. In the same way, if a workgroup has a queue, use one of these pages to add or remove users from the workgroup queue.
Note: If you enabled the Enhanced Interaction Administrator Change log, then all of your changes on this page are tracked in that log. For more information, see About the Enhanced Interaction Administrator Change Log.
Available Workgroups
Workgroups in this list are defined in the Workgroups container. To add the user to one of the Available Workgroups, which is indicated by the workgroup name appearing in the Currently Selected Workgroups list, do one of the following:
-
Double-click the workgroup name, or
-
Select a workgroup name and click Add.
Currently Selected Workgroups
Workgroups in this list are defined in the Workgroups container. To remove a user from one of the Currently Selected Workgroups, which is indicated by the workgroup name appearing in the Available Workgroups list, do one of the following:
-
Double-click the workgroup name, or
-
Select the workgroup and click Remove.