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Interaction Administrator Help
View Genesys Cloud wrap-up code synchronization
If you enable the Genesys Cloud for PureConnect Integration and select the Sync Advanced Platform Objects Synchronization Option, this page displays the selected wrap-up code's synchronization status.
Note: Only PureConnect wrap-up code names sync to Genesys Cloud. Genesys Cloud wrap-up codes do not have code labels, categories, or other PureConnect wrap-up code attributes. More synchronization information is available in the Integration Health page in the Genesys Cloud Configuration dialog box.
Status
Synced status indicates the selected wrap-up code successfully synced to your Genesys Cloud organization. Error indicates that synchronization failed. Not synced means synchronization has not been attempted.
Last Synchronized
This is the date and time of the last successful synchronization.