User Interface Options

This section contains a topic for each property page and dialog in Interaction Attendant.  It explains the options you can configure for server, profile, schedule, and operation nodes.

• A server node is a conceptual device that Attendant uses to organize configuration data. When you connect to a CIC server, Attendant adds a Server node for that server to the tree.  Server nodes are the highest-level nodes in the tree.  These nodes do not display editable information.  Instead, they work like folders to organize configuration data for a CIC server.  

• A profile is a collection of predefined call characteristics that Attendant compares to a call, to decide whether to select it for processing.  

• A schedule stipulates when a menu can run, based upon the date, time, or special event.

• Operations are actions that Interaction Attendant performs, usually in response to a user key press.  Operations are added below schedule nodes to create menus.