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Delete a Tracker Contact

Requirements: You need the Delete Individuals Security right to delete a Tracker Contact. Other Interaction Tracker functions are available only if you have the appropriate licenses and security rights. For more information, see Tracker Licensing and Rights.

You can delete a Tracker private or public contact if you have a Tracker Access License and the appropriate Tracker Policy Security rights. However, for historical reporting purposes, you cannot delete a Tracker Contact once it is associated with an interaction. For more information about this feature, or if you have questions about your right to use it, see your CIC administrator.

Note: For a list of Tracker functions that are available only if you have a Tracker Access License and the appropriate Tracker Policy Security rights, see Working with Tracker Information.

To delete a Tracker Contact:

Find a Tracker Contact.
In the Search Results page of the Find Contact Wizard, right-click a contact name and select Delete from the shortcut menu.

Result: The Confirm Delete dialog box appears.

In the Confirm Delete dialog box, click Yes.

Result: The contact is removed from the Search Results page of the Find Contact Wizard and from the Tracker directory.