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Desktop Alerts

Use Desktop Alerts to display a desktop dialog box for alerting interactions and other events. The desktop dialog box pops up in the bottom right corner of your Windows desktop. The dialog box fades automatically depending on the type of alert. You can stop the fading by moving the mouse over the dialog box.

Setting Up Desktop Alerts

To set up desktop alerts:

In the Configuration dialog box, expand the Alerting node and click the Desktop Alerts node.

In the Desktop Alerts properties details pane, complete the fields as described below.

Display desktop alerts for alerting interactions

Select this check box to turn on desktop alerts.

The Interaction Alert dialog box displays information about the interaction, i.e., name, number and an icon for the interaction type.

Note: You can also display a message in a desktop alert dialog box by setting up a personal rule. For more information, see Setting Up Personal Rules.

A personal rule that displays a desktop alert overrides the setting in this check box. For example, if you turn off desktop alerts for all alerting interactions by clearing this check box, but have a personal rule that displays desktop alerts for some alerting interactions, then the desktop alert appears for the interactions included in the personal rule.

Duration

Adjust the slider to control how long the Interaction Alert dialog box is displayed on the desktop before fading away.

Set the alert to fade immediately (0 Seconds after alerting), never (Lifetime of Interaction), or a time between 1 and 120 seconds.

Click Apply to save your selections.
Click OK to close the Configuration dialog box.

Using Desktop Alerts

There are three types of desktop alerts.

Interaction Alerts

An Interaction Alert appears when you receive a new alerting interaction. The interaction alert dialog box displays information about the interaction, i.e., name, number and an icon for the interaction type.

Click Pickup to pick up the interaction, or click Send to Voicemail to send the interaction to your voice mail.

Camping Alerts

A Camping Alert appears when you camp on another person. The camping alert dialog box displays information about the person, i.e., name, status and station. If the person you camped on is not available, by default the alert dialog box fades and pops up again when the user becomes available.

Click Call Now to immediately call the person, click Stop Camp to stop camping on the person, or click Options to set the behavior of the Camping Alert dialog box.

General Alerts

A CIC administrator may send a General Alert to your client. The administrator controls the content and the behavior of these general alerts.