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Interaction Desktop Help
Speed Dial Features
Speed Dial entries for the CIC client users display these additional features:
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Status icon and status tooltip: A CIC client user’s status appears as an icon on the Speed Dial entry. When you point to the speed dial entry icon, additional status information appears in tooltip form.
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Busy Lamp Field status: If a Customer Interaction Center user is on the telephone, the Busy Lamp Field displays a yellow telephone icon.
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