Contents

Possible Status Values

Requirements: The View Status Message right controls which statuses can be employed by users in specific workgroups, users assigned certain roles, or even individual users. These status filters determine the status settings available when you Set Your Status or Set Another User’s Status.

The icons that appear for each status are configured in Interaction Administrator and may have been changed by your CIC administrator.

Note: Customer Interaction Center can automatically assign some status settings, such as "Available, Not Answering Calls." You cannot select one of these automatic statuses; they do not appear in the My Status drop-down list.

Tip: You can record status-based messages to play to callers. For more information, see Personal Prompts Options.

The default status values are:

	ACD - Agent Not Answering
	At a Training Session
	At Lunch
	Available
	Available, Follow-Me This person is available at one of the numbers on a follow-me list. The caller can leave a message or use follow-me routing to find the person and transfer the call.
	Available, Forward This person is available at a designated remote number.
	Available, No ACD This person is available for all non-ACD interactions.
	Away From Desk
	Do Not Disturb
	Follow Up
	Gone Home
	In a Meeting
	On Vacation
	Out of the Office
	Out of Town
	Working at Home