Interaction Desktop Help
SIP Soft Phone
SIP Soft Phone is a powerful application for desktop or laptop PCs that communicates via SIP for call control. It delivers the audio to the user through a supported USB audio device connected to your workstation or laptop.
It can be used with the CIC client or a basic call control interface. The SIP Soft Phone is like any other CIC station, so it is defined in Interaction Administrator.
The SIP Soft Phone is a system tray-based application (it is accessible from the lower right-hand side of the Windows desktop). This is the primary user interface including balloon-style notifications. It includes a wizard for provisioning SIP soft phones.
Note: For Windows 7, you can install the SIP Soft Phone application during the IC User Applications Setup. For more information, see the CIC Server Installation and Configuration Guide in the PureConnect Documentation Library.
There are different ways to start the SIP Soft Phone:
If you log on to the CIC client automatically, the Logon dialog box does not appear. If your Station Type was SIP Soft Phone the last time you logged on to the CIC client, the SIP Soft Phone application starts automatically.
If you do not log on to the CIC client automatically, you can set your Station Type to SIP Soft Phone in the Logon Dialog Box. This starts the SIP Soft Phone automatically.
You may have a saved profile that specifies a SIP Soft Phone as Station Type. If you start the CIC client by double-clicking this saved profile, or if you load this saved profile from the Logon dialog box, you must double-click the SIP Soft Phone icon on your Windows desktop to start the SIP Soft Phone application before you log on to the CIC client.
Result: The SIP Soft Phone icon appears in the system tray and indicates the current status. If the configured devices are not available, SIP Soft Phone uses the default Windows audio devices.
SIP Soft Phone delivers audio by means of CIC's HPAA (High-Performance Audio Architecture) libraries that use the RTP/SRTP protocol. SRTP enables security conscious organizations to encrypt the audio stream.
To use the SIP Soft Phone, you must:
Be configured as a user on a CIC server with the appropriate SIP hardware and software prerequisites.
Install the SIP Soft Phone application on your workstation.
Note: This is available as part of the IC User Applications Setup. For more information, see the CIC Server Installation and Configuration Guide in the PureConnect Documentation Library.
Configure the SIP Soft Phone to use a supported USB audio device.
Log on to a station that is appropriately configured with a SIP soft phone station in Interaction Administrator.
Note: Your CIC administrator can configure (provision) your station with a soft phone in Interaction Administrator. You can also use the SIP Soft Phone Provisioning Wizard to provision your SIP soft phone and set it up for use. For more information, see the SIP Soft Phone Help in the PureConnect Documentation Library.
Select SIP Soft Phone as the Station Type when logging on to the CIC client.
For more information about SIP requirements, see your CIC administrator, or see the CIC Server Installation and Configuration Guide in the PureConnect Documentation Library.