Create Generic Object

This Generic Object tool creates an object ID in the specified queue.

Inputs

Queue Name

The workgroup or user queue which contains the object. The fully qualified queue name must be used. For example, "Workgroup Queue:Marketing" or "User Queue:John Doe."

Direction of Interaction

Enter "1" to indicate an incoming interaction, and "2" for an outgoing interaction.

Remote Party Type

Enter "1" to indicate an internal party, and "2" for an external party.

Local Party Type

Enter "1" to indicate an internal party, and "2" for an external party.

Remote Name

The value entered here is used to populate the Name field on the My Interactions view in the CIC client.

Remote ID

The value entered here is used to populate the Number field on the My Interactions view in the CIC client.

This populates the "line" field on the various lines pages on the Interaction Client

The value entered here is used to populate the Line field on various pages in the CIC client.

Outputs

Generic Object ID

The identifier for the specified object.

Exit Paths

Success

This step takes the Success exit path if the object was successfully created.

Failure

This step takes the Failure exit path if the object could not be created. This may occur if the queue name is incorrect or if the object does not exist.