Email Interaction Park

This Email tool lets you park an email interaction on another user's queue.

Inputs

Interaction Id

The unique identifier for the email interaction to park.

Queue

The user's queue to park the interaction on.

User

The CIC user ID of the person on whose behalf the email interaction is being parked.

Attribute Names

A list of string value containing the attribute names that are associated with the interaction to park.

Attribute Values

A list of string value (parallel to the Attribute Names list) that contains values corresponding to the attribute names.

Outputs

Result

The results of the operation.

See Email Tool Result Codes for more information.

Exit Paths

Success

This path is taken if the email interaction is successfully parked.

Failure

This path is taken if the operation fails.