Find User By TN

This TUI tool provides the name of a user queue based on a phone number associated with that queue. When given a phone number, the tool searches for a user who has this phone number set as attribute value for (in order):

• Custom user attribute "Mobile Office ANI"

• Home Phone 1

• Home Phone 2

• Mobile Phone

• Business Phone 1

• Business Phone 2

The phone number may not be stored in the user's settings in the same format as the Phone Number parameter so the tool will try to use the following patterns (in order) for the search:

• The "Mobile Office ANI Pattern" server parameter

• XXXXXXXXXX

• XXX-XXX-XXXX

• (XXX)XXX-XXXX

• (XXX) XXX-XXXX

• 1-XXX-XXX-XXXX

• 1-(XXX)-XXX-XXXX

Inputs

Phone Number (string)

A string value of a phone number to search for.  

Outputs

Queue Identifier

The fully-scoped user queue found to match the search criteria. If more than one queue fits the criteria no results are returned and the Multiple exit path is taken.

Exit Paths

Found

A single matching user was found and the fully-scoped user queue has been returned.

Multiple

More than one user has a matching phone number so no Queue Identifier is returned.

Not Found

No users matched the phone number entered.