Park

This Telephony tool parks an interaction on the user queue you specify. The Park tool allows a handler to re-park an interaction after the original park operation has timed out. This tool allows handlers to differentiate between parked interactions timing out and held interactions timing out. For example, when a parked call timeout occurs, the Held Call Timer initiator is triggered (just as it is for held calls). If the call was parked, the ParkedFlag output parameter in the Initiator is set to true. The handler could then give the caller the option to re-park.

You can also use this tool to park an interaction or an Orbit queue. For more information, see the Queue Identifier input description.

Inputs

Call Identifier

The identifier for the interaction to park.

Queue Identifier

The user queue on which to park the call.

To park an interaction on an Orbit queue (extension 9999), specify:

Orbit Queue:9999

Exit Paths

Success

This tool takes the Success exit path if the call is successfully parked.

Failure

This tool can take the Failure exit path for several reasons. Failure can occur if the call disconnects, if the call is picked up by a user (and is no longer under the control of the handler), the call ID is no longer valid (if the call is deallocated), or there is a system resource limitation.

This tool also takes the failure path if you attempt to park the call on a non-user queue.