Personal Rules

A personal rule automatically manages your interactions. For example, this is usually done through the Rules dialog box in Interaction Desktop. With this Personal Rules tool, you can extend the rule functionality to other events generated by CIC. The rules create a list of actions. You can then look up any action on the list to get its parameters.

Inputs

Call Id

The unique identifier for the interaction from which you want to get personal rules.

User Id

The fully qualified user ID of the user who has the rule.

Entry Point

This string value indicates the set of rules to process. For example, one entry point might be for incoming calls. Another set might be for incoming faxes. This allows you to have different rules for different interactions.

Currently, incoming call and outbound call are the available entry points.

Outputs

Action Handle

This handle contains all the actions for the rule.

Action Count

This integer is the count of actions held within the rule.

Exit Paths

Continue

This path continues on to the next step.

Abort

This step aborts the process.