- Contents
Interaction Designer Help
Query Media Type
This Telephony tool determines an interaction's media type, such as telephone calls or chat sessions. Use this tool as a branch point for processing different types of interactions. Each supported media type has an associated exit path.
Inputs
Call Identifier
The identifier for the call you want to query.
Exit Paths
Telephone
If the call type is a telephone call, this tool takes the Telephone exit path.
Callback
If the call type is a callback, this tool takes the Callback exit path.
Chat
If the call type is a chat session, this tool takes the Chat exit path.
Web Collaboration
If the call type is a Web Collaboration session, this tool takes the Web Collaboration exit path.
Web
If the call type is a web session, this tool takes the Web exit path.
Generic Object
If the call type is a generic object, this tool takes the Generic Object exit path.
If the call type is an email, this tool takes the Email exit path.
Monitor Object
If the call type is a monitor object, this tool takes the Monitor Object exit path.
Recorder Object
If the call type is a Recorder object, this tool takes the Recorder Object exit path.
SMS
If the interaction type is an SMS session, this tool takes the SMS exit path.
Conference
If the interaction is a conference call, this tool takes the Conference exit path.
Work Flow Work Item
If the interaction is a work item, the tool takes the Work Flow Work Item exit path.
Social Conversation
If the interaction is a social media conversation, then the tool takes the Social Media Conversation exit path.
Social Direct Message
If the interaction is a social media direct message, then the tool takes the Social Direct Message exit path.
Invalid
If the call identifier is no longer valid (because the call is no longer in the CIC), this tool takes the Invalid exit path.