Set DTMF Password

This Telephony tool sets the password for a user. This password can be, but does not have to be, composed of DTMF digits.

Inputs

User Identifier

The user identifier for the user setting his or her password. The following examples demonstrate acceptable syntax:

"JohnD"
"User:JohnD"
"User Queue:JohnD"

Password (DTMF Digits)

The digits to use as the new password. This password can be, but does not have to be, composed of DTMF digits.

User's Current Password

The password (if any) that is to be replaced by this tool.

Exit Paths

Success

This path is taken if the user password is successfully set.

Invalid User Name

This path is taken if the user name entered is invalid.

Password in Password History

This path is taken if the new password is still in the user's password history and is not yet available for re-use.

Min Password Age

This path is taken if the password being replaced has not yet been in use for the minimum specified number of days.

Password Too Short

This path is taken if the password specified does not meet the minimum number of required digits.

Password Note Unique Enough

This path is taken if the password entered does not contain the minimum number of unique DTMF digits.

All Sequential Digits

This path is taken if the password is composed entirely of sequential DTMF digits, either ascending or descending.

Old Password Incorrect

This path is taken if the old password entered is incorrect.

Account Locked Out

This path is taken if the agent is locked out due to exceeding the number of allowable failed logon attempts.

Failure

This path is taken if the tool is unable to put the password into Directory Services.