Station Answer

This Telephony tool picks up a call in alerting or held state on a station queue. It does not pick up calls in the connected state.  This tool was created so that if multiple stations go off hook at the same time for a group ring, one station will not steal a call from  another. For example, in a group ring situation, if three phones go off hook around the same time, the call should go to the first station and not to the other two.

Inputs

Call Identifer

The identifier for the call that is answered.

Station Queue Identifier

The identifier for the station queue on which the call resides.

Exit Paths

Success

This step takes the Success exit path if the operation is successful.

Failure

This step takes the Failure exit path if the station queue or call ID is not valid.