Station Off Hook initiator

This initiator starts anytime a station goes off hook. It provides a Station Identifier, Station Queue Identifier, and User Queue Identifier so that a handler can decide whether to play dial tone or assign an alerting or held call. This initiator is typically followed by the Query Monitored Queues and Select Call tools.

Initiator Properties Page

For more information on the relationship between the parameters on the Initiator Properties page, see Introduction to Initiators.

Notification Object Type

Station

Object ID

{all} makes this initiator work for all stations.

Notification Event

Select StationOffHook.

Outputs

Station Identifier

The station that went off hook.

Station Queue Identifier

The station queue associated with the Station Identifier.

User Queue Identifier

The user queue monitoring this station queue.

Exit Paths

Start

This step always exits through the start path.