Transfer

This Telephony tool allows you to perform a consult transfer. This step connects two calls. For example, you receive Call1. Call1 asks to be transferred to person 2. You call person 2, which creates Call2. You now have Call1 and Call2. The Transfer tool connects those two calls. For immediately transferring calls without first creating Call2, see the Blind Transfer tool.

Inputs

Call Identifier

The unique identifier for the first call.

Call Identifier

The unique identifier for the second call. This call will be connected to the first call.

Use Putback (if available)

This Boolean, set appropriately by default by CIC according to the configured line's support for putting a call back on the originating system, is used to determine whether or not to use the putback feature if it is available for that line. If putback is available, then setting this parameter to True will cause the transfer to be attempted using the Putback operation. If the Putback operation fails within TS Server, a conventional transfer will be attempted.

Note:  We strongly recommend that you do not change the default value of this parameter unless you know exactly when and why you need to override the default system value. This value is normally passed through the Transfer Request Initiator, but it can be changed there as well.

Exit Paths

Success

This step takes the Success exit path if the calls are connected.

Failure

This tool can take the Failure exit path for several reasons. Failure can occur if the call disconnects, if the call is picked up by a user (and is no longer under the control of the handler), the call ID is no longer valid (if the call is deallocated), or there is a system resource limitation.