Transfer Interaction

This Web Interaction tool transfers a web interaction from one queue to another. Valid queue types include the User and Workgroup queues.

Inputs

Interaction Identifier

The unique identifier of the web interaction.

Address Queue Identifier

The queue to which the interaction is to be transferred.

Outputs

Outbound Identifier

This parameter is not populated by web interactions.

Exit Paths

Success

This path is taken if the web interaction is successfully transferred to the designated queue.

Failure

This path is taken if the operation fails.