Validate DTMF Password

This Telephony tool validates passwords entered over the telephone for remote voice mail retrieval.

Inputs

User Identifier

The user ID for which the password will be looked up. The following examples demonstrate acceptable syntax:

"JohnD"
"User:JohnD"
"User Queue:JohnD"

Password (DTMF digits)

The password entered by the user.

Exit Paths

Success

This step takes the Success exit path if the password matched the user ID.

User in Nag Period

This path is taken if the password is set to expire within a few days and the user is being reminded to change it.

Invalid User Name

This path is taken if the user name entered is invalid.

User Must Change Password

This path is taken if the nag period has ended and the user must change their password.

Password Expired

This path is taken if the password entered is no longer valid.

Invalid Password

This path is taken if the new password is still in the user's password history and not yet available for re-use, the password specified does not meet the minimum number of required digits, the password is composed entirely of sequential DTMF digits, or the password does not contain the minimum number of unique DTMF digits.

Account Locked Out

This path is taken if the agent is locked out due to exceeding the number of allowable failed logon attempts.

Failure

This step takes the Failure exit path if the user ID could not be found or if the password supplied was incorrect.