WhitePagesLocality

This System tool retrieves the locality information (i.e., city, state, etc.,) for an incoming call. See the Reverse Whitepages Lookup white paper for a detailed explanation of how this tool is used with CIC.

Inputs

Interaction Address

The telephone number, fax number, email address, or web address to be looked up.

Interaction Address Type

Specifies the type of information in the Interaction Address input field.

1=Phone number

2=Fax number

3=Email address

4=Web address

LocationFilter

Specifies a string that indicates a Location Filter specified in the Dial Plan. By default, the values can be "<All>", "<Default Location>", or "<Skip this item>" but there may be many custom Location Filters listed as well, if they were previously defined in the Regionalization configuration.  Enter the Location Filter name as it appears in the Interaction Administrator dial plan.

Outputs

Locality Information

The city, state, and/or country information for the incoming call.

Formatted Interaction Address

A formatted version of the phone number/address information used in the search.

Exit Paths

Next

This tool always takes the Next exit path.