Review Interaction Feedback Resources

Because Interaction Feedback is integrated with Customer Interaction Center, there are additional technical references and guides that include Interaction Feedback information. Documents are available in the PureConnect Documentation Library on your CIC server.

The latest versions of these documents can also be accessed from the PureConnect Documentation Library on the PureConnect website at:
help.genesys.com

For additional information about Interaction Feedback features, see the following technical references, Help, and links:

• Interaction Feedback Technical Reference

• PureConnect Installation and Configuration Guide

• IC Business Manager  Help

• PureConnect Data Dictionary

• Interaction Supervisor Help