Contents

IAgentQueueStats

Table Name	Column Name	CX Insights Name	CX Insights Type	Data Type	Description	Folder
IAgentQueueStats	cHKey3	cHKey3	attribute	nvarchar	This field is populated with the media type. Possible values include: Call, Email, Chat, Fax, Generic Object, and Callback.	Agent
IAgentQueueStats	cHKey4	cHKey4	attribute	nvarchar	This represents the fourth level of hierarchy grouping in terms of reporting. This field will not be used in a typical implantation. This field will have a default value of '*'.	Agent
IAgentQueueStats	cName	Distribution Queue	attribute	nvarchar	Name of the distribution queue that originated these statistics.	Agent
IAgentQueueStats	ConfigurationSet	Configuration Set	attribute	int	The unique identifier referencing this service level configuration settings.	Agent
IAgentQueueStats	cReportGroup	Report Group	attribute	nvarchar	Subgroup for cName. A special '*' report group represents the sum of all activity for the cName in this interval. Any custom report groups that might be assigned to interactions that the distribution queue handles are also automatically added to the records associated with the cName.	Agent
IAgentQueueStats	cServiceLevels	Service Levels	attribute	varchar	A string in XML format that consists of service level bucket configuration that the statistics row was tabulated against.	Agent
IAgentQueueStats	cType	Type	attribute	char	Type of Queue statistics data. Value Description: A W: Workgroup, S: Statistics Group	Agent
IAgentQueueStats	CustomValue1	Custom Value1	fact	int	Custom value 1 of IWrkgrpQueueStats table.	Agent
IAgentQueueStats	CustomValue2	Custom Value2	fact	int	Custom value 2 of IWrkgrpQueueStats table.	Agent
IAgentQueueStats	CustomValue3	Custom Value3	fact	int	Custom value 3 of IWrkgrpQueueStats table.	Agent
IAgentQueueStats	CustomValue4	Custom Value4	fact	int	Custom value 4 of IWrkgrpQueueStats table.	Agent
IAgentQueueStats	CustomValue5	Custom Value5	fact	int	Custom value 5 of IWrkgrpQueueStats table.	Agent
IAgentQueueStats	CustomValue6	Custom Value6	fact	int	Custom value 6 of IWrkgrpQueueStats table.	Agent
IAgentQueueStats	DimensionSet	Dimension Set	attribute	int	The unique identifier referencing a set of report hierarchies.	Agent
IAgentQueueStats	dIntervalStart	Interval Start Date	attribute	datetime	Starting date/time of the interval based on the local time that the physical IC server resides that the above StatisticsSet represents. The interval is configured under Report Configuration tab in IA. The default interval is 1800 seconds (30 minutes) and is always relative to the hour. In some cases, the interval start times might not be exactly on the hour. This is usually due to stopping and starting CIC. These odd interval start times may be visible in the reports.	Agent
IAgentQueueStats	dIntervalStartUTC	Interval Start Date UTC	attribute	datetime	Holds dIntervalStart time UTC.	Agent