Metric Creation Examples

Number of Entered Metric

1. Click Create button and click New Metric button to create a metric.

2. It will open the Metric editor window.

3. Selection of Function category from the drop down list such as mathematical functions or financial functions.
4. Switch to formula editor functionality.

5. In Function editor window search for math function “Sum”.

6. Search for a fact “nEnteredAcd”.

7. Identify the fact in the existing folder.

8. Select the fact nEnteredAcd and it ensures the object is present in the specified folder.

9. Set the Function parameters to default.

10. Set the Level, Condition, and Transformation to default.

• Level: By default, the metric is calculated at the report level.
• Condition: By default, the metric's condition is set to nothing, which means that a filter is not applied to it. You can specify the filters or conditionality.
• Transformation: By default, the metric does not include transformations, or offset values, such as four months ago. However, you can add transformations.

11. Click the Switch to Formula Editor.   

12. Edit the formula in the Editor window Sum(nEnteredAcd).

13. Click the validate to check the validity of newly defined metric.

14. The Green highlighted with a check mark shows the formula is validated.
15. Save the new metric with the name Number Entered in the selected folder (Default in Shared Metrics folder) with the description The number of ACD interactions that were offered (entered).