Display graphs

You can view the scheduled and forecast counts data in graph format. The graph is based on all data in a schedule and does not recognize filter settings. Choose from 2-dimensional or 3-dimensional views. Graphs are available in day and multi-day views.

Note: Before you configure shifts, select the appropriate scheduling unit from the Interaction Optimizer Home page Scheduling unit drop-down list.

1. From the  Interaction Optimizer Home page, in the Scheduling area click the appropriate schedule from the Schedules drop-down list and click Open selected schedule. The Schedule tab opens.

2. On the Interaction Optimizer toolbar, select Graphs.

3. View the schedule data in the displayed graph.

4. Do any of the following:

• Use the up and down arrows to adjust the Start Time and the End Time.

• Change the graph view by clicking on the graph type buttons. The default view is 2-dimensional line chart.
  

• Right-click in the graph and select which rows to include or exclude.
  

Tip: When viewing a 3-dimensional graph, click and hold [Alt] while moving the mouse to rotate the graph.