Understanding automatically denied time off requests

In some cases, the processing engine automatically denies a time off request. The potential for automatic denials is only available if your site uses the time off planning feature. If you do not use time off planning, automatic denials are unavailable.

A time off request may be automatically denied if:

• A time off request is not spanned by an active time off plan during any portion of the request. An agent must submit a time off request during a period where an active time off plan exists. A time off request can span multiple active and adjacent time off plans.

• The agent who submits the time off request does not have enough accrued hours. If the accrual plan requires that the accrual balance be large enough at the time of the submission and the accrual balance is less than the number of hours in the time off request, the request will be waitlisted or denied.  If the accrual plan requires that the accrual balance be large enough at the start of the time off request, the system will calculate how many hours will be added to the accrual balance before the time off request starts.  If the accrual balance will not be high enough, the request will be waitlisted or denied.  The system determines whether to waitlist or deny the request based on the waitlist cap settings on the accrual plan.

• A lack of enough accrued hours and failing the waitlist cap check happens, based on the time that the request was submitted.

• The time off requests includes any full or multiple days that fall on a black out date, and the request is submitted by an agent whose accrual plan count towards allotment.

• A request exceeds the allotment and waitlist cap settings as defined on the accrual plan.

If the agent does not have enough accrued hours, the processing engine denies the request. For more information, see the Related Topics.